Exchange procedure

CAPE TOWN | DROP OFF AND EXCHANGE 
  1. you may return and swop out your order for exchange via our showroom at no additional cost , provided it’s done within the 7 day exchange period and you have booked an appointment.
you may opt for courier ( charges for the exchange to and from ethereal bespoke is at the clients expense) , for this method please refer to the policy below  
AREAS OUTSIDE CAPE TOWN & GENERAL COURIER EXCHANGE | COURIER ONLY 
  1. Notify Ethereal bespoke informing us of your request to exchange as soon as possible .
  2. return the garment via courier to ethereal bespoke within 7 days of you receiving your order and send us the tracking number to track the return of the garment . ( this is at clients expense ) 
  3. eft R99 for the aramex courier fee to have your exchange shipped back to you 

once payment reflects we will then send you a tracking number to track your order .