Refunds and exchanges
Hey GORGEOUS, Because of the nature of a small business , Our collections are produced in limited & small quantities & we therefore had to put these strict refunds and exchange policies in place to remain sustainable and to be able to continue to provide you with the best possible service and product .
Ethereal Bespoke does not offer any cash or card refunds at this point in time.
Should the item you wish to return is not available in an alternative size or should you not find if suitable you may request a credit note provided that you return your garment within 7 days of receipt and the garment is returned with the original packaging with the tags attached and in the same condition as received ( credit notes are only valid for 30 days)
Exchanges can be done on full priced items within 7 days of receipt , the garment being returned needs to be sent back to ethereal bespoke within 7 calendar days of receipt with the original packaging , tags attached and in the same condition as received .
Courier charges for the exchange is at the clients expense.
- No refunds or exchanges on sale , promotional items and pop up purchases .
- No exchanges of refunds on bespoke or pre ordered garments .
- Credit notes will be issued on current system price should it be approved .
- Should the purchase have included free shipping / courier or discounted shipping/courier , the shipping/ courier fee of R99 or part thereof as well as 15% handling/ transaction fees will be deducted on the exchange / credit note should it be approved . .
Click here for exchange procedure
please email firstname.lastname@example.org for assistance.